FAQ

Questions, answered straight.

Everything brokers, prop firms and game operators ask us before putting a server behind Fendwall. Anything missing? Ask us directly on Telegram.

The basics

What is a protected endpoint, exactly?
It's one service you shield — one IP:port combination, for example an MT5 trade server, a FIX gateway or a game server. We give you an address with a dedicated port that is live in London and New York at the same time. Your clients connect to that address; we absorb attacks and pass only clean traffic through a private tunnel to your real server.
Do my traders or players need to install or change anything?
No. They simply use the new address you share (or your existing domain, repointed to us). Their platform or game client works exactly as before — same login, same experience.
Which platforms and servers does it work with?
Anything that speaks TCP: MetaTrader 5 / MetaTrader 4 trade servers, FIX gateways, price feeds, game backends, matchmaking, login and voice servers. If your clients connect to an IP and port, we can protect it.
How fast can I go live?
Minutes. You create an endpoint in the dashboard, enter your origin address, and share the protected address with your clients. No hardware, no contracts, no engineer required on your side.

Safety & privacy

Can you see my customers' logins, trades or balances?
No. Trading platforms and game clients encrypt their own traffic end-to-end between the client and your server. We relay that encrypted stream as-is — we never decrypt it, so logins, passwords, orders and balances are never visible to us.
Do you need access to my server?
Never. You don't install our software on your machine and you don't share any credentials. Everything is configured from the online dashboard on your side; the only change on your server is a firewall rule you control.
Will my server's real address stay hidden?
Yes. Only the protected address is ever published. Your origin's real IP is not exposed to the internet, and its firewall can be locked so that only our edge can reach it — everything else bounces off.
Will my risk, fraud or anti-cheat systems still work?
Yes. Your server keeps seeing each trader's or player's true IP address — not ours — so IP-based risk checks, fraud signals and anti-cheat keep working exactly as before.
What if I want to leave?
It's your DNS record and your server. Point your domain back at your own address and you're out — no lock-in, cancel from the dashboard at any time.

During an attack

What happens when someone attacks my protected port?
The flood hits our edge, not you. Volumetric attacks are absorbed there while legitimate connections keep flowing through the tunnel. Your traders and players usually never notice anything happened.
Can I verify the protection before relying on it?
Yes. We can run a stress test authorized by you, against your own infrastructure, while markets are closed — and hand you a report showing your current exposure. Then watch the same test bounce off a protected endpoint. Ask us on Telegram to arrange it.
What if one location goes down?
Your port is served from every location at once, and each edge node fails over between your origins automatically. Clients connect to whichever access point is available and fastest.
Can I block certain countries or lock access to known IPs?
Yes — per port, live from the dashboard. Allow or block whole countries (geo-blocking) and restrict a port to trusted source IPs or ranges. Changes apply within seconds.

Pricing & support

How does pricing work?
Flat monthly tiers by how many endpoints you protect — an endpoint is one IP:port service, like an MT5 server or a game server. Bandwidth and attack size are never metered, and the endpoint limits are enforced in the platform so your bill never creeps. See the current tiers on the pricing page.
Can I try it before committing?
Create an account to explore the dashboard, and talk to us on Telegram — we can walk you through a live demo and arrange an authorized stress test (markets closed) so you see your current exposure before you subscribe. Plans are monthly with no lock-in.
How do I reach support?
Directly on Telegram at @Fendwall — fast, premium support from people who understand trading infrastructure. No ticket queues.

Still have a question?

Ask a human — fast, premium support on Telegram at @Fendwall.

FAQ — Fendwall